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REFUND POLICY

ELA SERVICES
Website: ELAServices.net
Effective Date: 25 May 2026

This Refund Policy explains how refunds are handled for services provided by ELA SERVICES (“we”, “us”, “our”).

By booking or using our services, you agree to this Refund Policy.

1. General Policy

Due to the nature of pest control services, refunds are not automatically guaranteed once a service has been carried out.

Each case will be reviewed individually based on the circumstances of the service provided.

2. Completed Services

Refunds will not normally be issued where:

• A pest control treatment has been completed

• Follow-up treatments are recommended or required

• Pest activity continues after treatment

• The customer has not followed aftercare or treatment instructions

• Access to the property was restricted or incomplete

• Environmental or structural conditions allow pests to return

Pest control outcomes can vary depending on infestation levels, building structure, and external factors outside our control.

3. Cancellations Before Service

If a booking is cancelled:

• More than 24 hours before the appointment: no charge may apply

• Less than 24 hours before the appointment: a cancellation fee may apply (as stated in our Terms & Conditions)

• Where a customer is unavailable at the time of appointment: a missed appointment fee may apply

Any eligible refunds will be processed minus any applicable cancellation or administration fees.

4. Deposits and Advance Payments

Where deposits or advance payments are taken:

• Deposits may be non-refundable if the appointment is cancelled late or missed

• Deposits secure time slots and cover scheduling and operational costs

• Refund eligibility will depend on notice given and circumstances of cancellation

5. Repeat Visits

Where additional visits are required:

• These are not classed as grounds for a refund

• Some infestations require multiple treatments to fully resolve

• Follow-up visits may be part of the treatment process

6. Customer Responsibilities

Refunds may be refused where the customer has not:

• Followed treatment instructions

• Observed exclusion periods

• Provided proper access to the property

• Disclosed relevant pest or property information

Failure to follow guidance may affect treatment effectiveness.

7. Faulty or Unsatisfactory Service

If you believe a service has not been carried out correctly, you should contact us as soon as possible at:

dan.charlton@elaservices.net

We will assess the situation and may, where appropriate:

• Offer a follow-up visit

• Provide additional treatment

• Review eligibility for a partial or full refund

8. Processing Refunds

Where a refund is approved:

• Refunds will be issued using the original payment method where possible

• Processing times may vary depending on the payment provider

• Any applicable fees may be deducted where stated in our Terms

9. Changes to This Policy

We may update this Refund Policy at any time.

Any changes will be published on ELAServices.net and take effect immediately upon posting.

10. Contact

ELA SERVICES
Website: ELAServices.net
Email: dan.charlton@elaservices.net

If you want next, I can also write:

• Cookie Policy (proper GDPR version)

• Service Guarantee wording (for pest control work)

• or a full legal bundle page set so your website is fully covered