Privacy Policy

ELA SERVICES
Last Updated: 25 May 2026

Welcome to ELA SERVICES (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit ELAServices.net.

1. Who We Are

ELA SERVICES is a pest control service provider operating in the United Kingdom.

Website: ELAServices.net
Email: dan.charlton@elaservices.net

For any privacy-related questions or requests regarding your personal information, please contact us using the email above.

2. Information We Collect

We may collect and process the following personal information:

Information You Provide Directly

When you contact us, request a quote, book a service, or complete forms on our website, we may collect:

Full name
Address
Email address
Telephone number
Pest issue details
Property information relevant to treatment
Booking information
Payment details (processed securely through third-party payment providers)

Information Collected Automatically

When you use our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on the website
Website usage data through cookies and analytics

3. How We Use Your Information

We use your information to:

Provide pest control services
Respond to enquiries and quote requests
Process bookings and appointments
Process payments
Communicate regarding appointments or services
Improve our website and customer experience
Meet legal and regulatory obligations
Prevent fraud or misuse of our services

4. Payments

Where payments are made online, payment information is processed securely through trusted third-party payment providers. We do not store full payment card details on our website.

5. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies may be used to:

Ensure website functionality
Analyse website traffic and performance
Improve website performance and user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of the website function.

6. Contact Forms and Booking Forms

If you contact us through our website or submit a booking request, we will collect the information you provide in order to:

Respond to your enquiry
Arrange appointments
Provide quotes and services
Maintain service records

We will only use your information for legitimate business purposes related to your enquiry or booking.

7. Contact Buttons and Third-Party Services

Our website may contain links or contact buttons to third-party services, including email, telephone, social media, or messaging services.

When using these services, your information may also be subject to the privacy policies of those third parties.

8. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with:

Payment providers
Website hosting providers
IT and technical support providers
Legal or regulatory authorities where required by law

Any third parties are required to protect your information appropriately.

9. How Long We Keep Your Data

We only retain personal information for as long as reasonably necessary to:

Provide services
Maintain records
Comply with legal obligations
Resolve disputes or complaints

10. Your Rights

Under UK data protection law, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your data where applicable

To exercise these rights, please contact:

dan.charlton@elaservices.net

11. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

However, while we strive to protect your data, no online transmission can be guaranteed to be completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

13. Complaints

If you are unhappy with how your information is handled, you may contact the UK data regulator, the Information Commissioner's Office.